Human Resource Practices (Irma Mendez)

Marriott Hotels are a major chain of hotels that has been around for a long time. One of the reasons why the hotels have had such success is the human resource practices that they have. J. Willard Marriott, the founder of the chain, made sure that every employee felt valued in their job. He would take the time to ask his employees about their specific problems at work. He also told the managers that they were responsible for the satisfaction of their subordinates because in order to complete your work with a good attitude, you need to feel comfortable in your job.
Marriott's human resource practices include: “manpower planning, recruitment and selection; training and development, employee retention and welfare initiatives.” What manpower planning means is that each division or department of each hotel makes an expansion planning. They look at the number of workers, jobs, and positions needed if the hotel grows to a certain level. This helps them see how many workers they are going to need to hire and the type of they training they will need to offer. This type of planning helps them be prepared for any expansion or change that the hotel might encounter. Training and recruitment is another important aspect. After having hired a new person to become part of the hotel, that person needs training so that they know exactly what to do. Marriott has several training programs that have gotten better over the years. Marriott spends a big part of its money on training its employees, therefore it is important to keep them. In order to do so, Marriott provides services that helps the employees not get stressed out and balance work with personal life. In 2000 it started a new program called Management Flexibility. This program was started after several managers quit because the hotel was taking too much of their time. The program's goal was to help its employees not feel like their work was taking over.
The human resource practices of a hotel or any workplace are vital to the organization of the place and the way employees feel about their work. I think that it is very important for any workplace to take into consideration the needs of its workers. If a worker feels appreciated, then he or she will perform his or her job better. Choosing the right people and training them well will definitely make the hotel run better. Also being prepared for what might happen has the the potential to help a business(hotel) grow.
http://www.icmrindia.org/casestudies/catalogue/Human%20Resource%20and%20Organization%20Behavior/Human%20Resource%20Management-Best%20Practices-Marriott%20International-Case%20Studies1.htm