Hotel Technology - Irma Mendez

In order to better accommodate the different kinds of customers that hotels get, the hotels need to innovate their different services. The hotel industry has incorporated technology in different aspects of its products and service. One way technology influences hotels in through the internet. The internet has allowed hotels to grow. It provides easier access to the locations of hotels and to booking a room at a hotel. A person can find out the different services offered at a hotel through the hotels’ websites. The appearance of hotels’ websites is very important. Recently hotels are trying to make their websites suitable for everyone. What this means is that a color blind person, a deaf person, and people with other disabilities, have access and are able to navigate through the hotels’ website. The American Hotel and Lodging Association state, “The primer helps hoteliers look at every aspect of their site and ensure all content is usable and understandable no matter how it is presented, and that it integrates seamlessly with other platforms like social media networks and mobile devices.” Hotels have to work hand in hand with technology in order to better satisfy their clients.
I think that it’s important for hotels to be considerate of their customers and try to find ways to facilitate their services for their clients. The more pleased and satisfy the guests are, the more they will want to return to the hotels. Making people’s lives easier will encourage them to come back. If implementing new technological innovations means attracting more customers, then that is what hotels are doing.
http://www.hospitalitynet.org/news/154000320/4049071.search?query=hotel%20industry